All Guides
START WITH YOUR ROLE
Aging and disability
Benefits, utilities, care, and access support. Pick the situation in front of you.
01
Ready to use
02Applying for food, cash help, or AHCCCS through DES
One online application covers all three. The interview and the mail are where most people lose benefits.
Ready to use
03A client is in a mental health crisis
If life is in danger, call 9-1-1. Otherwise call the Arizona crisis line together. After the crisis, connect them to ongoing care.
Ready to use
04A client is fleeing domestic violence
The regional DV hotline closed in May 2026. Call the shelters directly, starting with the one that fits the household.
Ready to use
05An older adult or adult with a disability needs help at home
Check safety, report abuse or exploitation, call the 24-hour Senior HELP LINE, and start ALTCS early if long-term care may be needed.
Ready to use
Client got a utility shutoff notice
Check the shutoff date, call the utility, then use the assistance route for the client’s address.