READY TO USE
A client is fleeing domestic violence
A client needs a safe place to go because of domestic violence.
What changed
Recent change
SAFEDVS, the Valley’s single DV shelter hotline, closed on May 15, 2026. Case managers now call shelters directly.
Start here
Do this today
- 1
If anyone is in immediate danger, call 9-1-1. Talk somewhere private and ask if it is safe to talk.
- 2
Ask what changes the fit: how many people, children’s ages, pets or service animals, disability, pregnancy, language, and areas they must avoid.
- 3
Call the shelters below directly. Start with the one that fits the household.
- 4
Use the state and national helplines for support and backup while you call.
- 5
Make a short safety plan before they leave: where they will go tonight, a charged phone, documents, medications, and a code word.
Real starting points
Who to call
De Colores (Phoenix)
- Phone
- 602-269-1515
- Hours
- 24-hour line.
- Who qualifies
- Singles and families. Pet friendly. Spanish language services.
- Next step
- Call the 24-hour line.
Sojourner Center (Central Phoenix)
- Phone
- 602-244-0089
- Hours
- Call for intake.
- Who qualifies
- Singles and families. Pet friendly. Onsite childcare.
- Next step
- Call for intake.
Chrysalis (North Phoenix)
- Phone
- 602-944-4999
- Hours
- Call for intake.
- Who qualifies
- Singles and families. Service animals only.
- Next step
- Call for intake.
A New Leaf, Faith House (Glendale)
- Phone
- 623-939-6798
- Hours
- Call for intake.
- Who qualifies
- Singles and families.
- Next step
- Call for intake.
New Life Center (Goodyear)
- Phone
- 623-932-4404
- Hours
- Call for intake.
- Who qualifies
- Singles and families. Pet friendly.
- Next step
- Call for intake.
My Sister’s Place (Chandler)
- Phone
- 480-821-1024
- Hours
- Call for intake.
- Who qualifies
- Singles and families. Service animals only.
- Next step
- Call for intake.
A New Leaf, CAAFA (Apache Junction)
- Phone
- 480-773-2359
- Hours
- Call for intake.
- Who qualifies
- Singles and families. Service animals and emotional support animals only.
- Next step
- Call for intake.
Arizona Sexual and Domestic Violence Helpline (ACESDV)
- Hours
- Monday, Wednesday, Thursday, Friday 8:30 AM to 5 PM. Tuesday 8:30 AM to 7 PM.
- Who qualifies
- Survivors and the people helping them. Call, chat, text, or email.
- Next step
- Use for support and options during business hours.
National Domestic Violence Hotline
- Hours
- 24 hours a day. Call, text, or chat.
- Who qualifies
- Anyone affected by domestic violence.
- Next step
- Use any time, including nights and weekends.
Get ready
What to bring
- Photo ID and children’s documents, if they can be taken safely
- Medications
- Phone and charger
- Any order of protection or police report
- Do not delay leaving to gather documents
Avoid a dead end
What usually goes wrong
- Relying on the old SAFEDVS hotline. It closed in May 2026, but some pages still list it.
- Calling every shelter before asking what the household needs. Ask first, then call the shelters that fit.
- Talking where the abuser can hear or see messages.
- Sending someone to an address the abuser knows.
Use your own words
What to say
I’m helping a survivor who needs shelter tonight. The household is [adults, children’s ages, pets]. Do you have space or a waitlist, and what should they do to get there safely?
Check the fit
If your client is...
65+
Abuse by a family member or caregiver can also be reported to Adult Protective Services at 1-877-767-2385.
Families with kids
Ask each shelter about children’s ages, including age limits for older boys.
Disability
Describe access, equipment, and caregiver needs when you call.
Limited English
De Colores offers Spanish language services. Ask any shelter for an interpreter.
Youth 18 to 24
Young adults can use the same shelters. Ask about youth-specific support.
Keep a second door open
If this fails
If every shelter is full, call the National Domestic Violence Hotline for options, and ask about DVSTOP emergency overflow placement in the directory. Make a safety plan for tonight. Arizona’s Address Confidentiality Program (602-542-1653) can give survivors a substitute mailing address after they move.
Practice itOne scenario, about 15 minutes
A fictional mother with a 14-year-old son and a dog tells you after a meeting that she can’t go home tonight.
- What do you ask before calling?
Safety right now, the household, the son’s age, the dog, and any areas she must avoid.
- Which shelters fit first?
Pet-friendly shelters, then confirm whether each takes a 14-year-old boy.
- What leaves with her tonight?
A place to go, a charged phone, medications, and a safety plan with a code word.
After-action review
- What was supposed to happen?
- What happened?
- Why was there a difference?
- What will you do differently?