PHX GOOD · CLIENT HANDOUT
Your utility shutoff notice
Call your utility and ask for help with your bill today.
What to do now
- Find the shutoff date, amount due, and account number on your notice.
- Call your utility today. Ask for a payment plan, discount, and crisis help.
- Call the local help line below. In Mesa or Glendale, call 211 Arizona to find your city’s current route.
Who to call
APS602-371-7607, toll free 800-253-9409
SRP602-236-8888
Phoenix utility help602-534-2433, alternate 1-866-882-1778
County help (not Phoenix, Mesa, Glendale)602-506-0589
Bring these if you have them
- □ Shutoff notice and recent bills
- □ Photo ID
- □ Proof of household income for the last 30 days
- □ Proof of address and who lives with you, if asked
What to say
“I have a shutoff notice dated [date]. My balance is [amount]. Can you stop the shutoff today? What payment plan or bill help can I get? What should I do next?”
If the first door does not work
No appointment? Ask when to try again. Call 211 Arizona for another route. For immediate danger, get emergency help.