Fernandez Bjork
Operations leadership · Analysis · Product development
Profile
Operations leader with experience spanning frontline service delivery, workforce development, evaluation and impact, logistics, and executive program leadership. Builds practical tools and operating routines that help teams understand information and act on it.
Experience
Creator · PHX Good
- Building a referral tool for case managers with program information, sources, and questions to confirm before a referral.
- Developing an operating record and scenario-based product reviews, using AI-assisted workflows with human decision authority. Read the product case study →
Program leadership · UMOM New Day Centers
- Experience across shelter, housing, workforce development, coordinated entry, and heat relief.
- Work included building an evaluation and impact function, donation-center and supply-line improvements, and program launch planning. Explore a sample analytical method →
- Progressed from frontline service delivery to executive program leadership.
Veterans services and case management · Illinois
- Supported veterans through case management, benefits navigation, and coordinated services.
- Connected clients with community resources and maintained service follow-through across partner systems.
Military service
Army National Guard · Arizona and Illinois
- Scout platoon, battalion operations, team leadership, NCO training, and field instruction. Explore the training case study →
- Served during the 2021 Capitol security mission and deployed during 2023–2024.
- Recognition includes the Army Commendation Medal; qualified as a Combat Lifesaver.
Airborne infantry · 1-509th
Opposing force at the Joint Readiness Training Center.
Selected work
- PHX Good — referral product and supporting operating workflow.
- Speed-Tac concept kit — market research, landing-page concept, growth plan, and video animatic; demonstration work.
- Interactive explanations and training — analytical models, writing, and role-based learning materials.
Education & development
B.A., Sociology · Eastern Illinois University
Berkeley Executive Leadership Program · UC Berkeley Haas
MBA · Western Governors University · In progress